Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to YP UDANG BLUE SDN. BHD. (202601005861 (1667959-U)).
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to YP UDANG BLUE SDN. BHD., accessible from udangblueyp.com.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
We currently provide shipping services within Malaysia only.
Orders can only be delivered to valid addresses located within Malaysia. We do not currently provide shipping services to destinations outside Malaysia.
International shipping is not available.
We reserve the right to limit or restrict delivery to certain locations where delivery services are unavailable or cannot be reasonably provided.
2. Shipping Fee
Shipping is free for all eligible Orders within Malaysia.
There is currently no shipping fee charged to customers for standard delivery.
The Company reserves the right to change its shipping fee policy in the future. Any applicable changes will be updated on the Website before taking effect.
3. Delivery Time
We aim to deliver Orders within 7 days from the date the Order is confirmed and processed.
The 7-day delivery period is an estimated delivery timeframe and may vary depending on the delivery location, product availability, order volume, weather, traffic, public holidays, and other circumstances beyond Our reasonable control.
Customers should allow sufficient time for delivery when placing an Order.
4. No Overnight Delivery
We do not provide overnight delivery.
Orders cannot be guaranteed for delivery on the same day or the following day unless expressly confirmed by the Company.
Customers should not place an Order on the assumption that overnight or next-day delivery will be available.
5. Processing of Orders
Orders will normally be processed after the Company has received and confirmed the Order and any required payment.
Processing times may vary depending on product availability, Order volume, and operational circumstances.
For fresh, chilled, frozen, or other perishable Goods, additional handling and preparation time may be required to ensure the Goods are appropriately prepared for delivery.
6. Delivery Address
You are responsible for providing a complete and accurate delivery address and contact information when placing an Order.
This may include:
- Full name;
- Contact number;
- House or unit number;
- Street name;
- Area or town;
- Postcode; and
- State.
The Company is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by You.
7. Delivery Delays
Although We aim to deliver Orders within 7 days, delays may occur due to circumstances outside Our reasonable control.
These may include:
- Severe weather;
- Flooding;
- Traffic conditions;
- Public holidays;
- Courier or transportation delays;
- High order volumes;
- Supply issues;
- Operational disruptions;
- Natural disasters;
- Government restrictions; or
- Other unforeseen circumstances.
Where a delay occurs, We will make reasonable efforts to complete delivery as soon as possible.
8. Failed Delivery
If delivery cannot be completed because You are unavailable, provide an incorrect address, provide an incorrect telephone number, or otherwise prevent the delivery from being completed, additional arrangements may be required.
The Company may contact You to arrange another delivery attempt where reasonably possible.
For perishable Goods, the Company cannot guarantee the condition of Goods where delivery is delayed due to circumstances caused by You.
9. Perishable Goods
Some Goods sold by the Company may be fresh, chilled, frozen, or otherwise perishable.
You should receive and properly store such Goods as soon as possible after delivery.
Upon receiving Your Order, You should inspect the Goods and place them in appropriate storage conditions.
The Company is not responsible for deterioration caused by improper storage, delayed handling, or failure to refrigerate or freeze Goods after delivery.
10. Delivery Inspection
You are encouraged to inspect Your Order immediately upon receipt.
If You receive Goods that are damaged, incorrect, missing, or materially different from Your Order, please contact Us as soon as possible.
You may be required to provide photographs, Order details, or other information to assist Us in investigating the issue.
11. International Shipping
We currently do not offer international shipping.
We only accept and fulfil delivery Orders within Malaysia.
Orders requesting delivery outside Malaysia will not be accepted or fulfilled.
12. Changes to This Shipping Policy
We may update or change this Shipping Policy from time to time to reflect changes in Our business, delivery arrangements, operational requirements, or applicable laws.
Any updated Shipping Policy will be published on this page.
13. Contact Us
If You have any questions regarding shipping or delivery, please contact Us:
YP UDANG BLUE SDN. BHD.
Company Registration No.: 202601005861 (1667959-U)
Address: 30 Lot 730B, Batu 1, Jalan Ayer Hitam, 83700 Yong Peng, Johor, Malaysia
Email: yp.udang.blue@outlook.com
Phone: 011-5874 1096
Business Hours: 9:00 AM – 6:00 PM
Website: udangblueyp.com