Return, Refund and Exchange Policy

Definitions

For the purposes of this Return, Refund and Exchange Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to YP UDANG BLUE SDN. BHD. (202601005861 (1667959-U)).
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to YP UDANG BLUE SDN. BHD., accessible from udangblueyp.com.
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. General Return Policy

Due to the nature of Our Goods, particularly fresh, chilled, frozen, and perishable seafood products, all Goods sold are non-exchangeable and non-refundable, except in the circumstances specifically stated in this Policy.

We encourage You to carefully check Your Order details before completing Your purchase.

2. Eligible Returns, Refunds and Exchanges

A return, refund, or exchange may be considered only where:

  1. Wrong Item
    The Company sent an item that is different from the item ordered by You.
  2. Product Does Not Match Advertisement
    The Goods received do not materially match the specifications, description, features, or other information advertised on the Website at the time of purchase.
  3. Spoiled, Damaged or Defective Item
    The Goods are spoiled, damaged, or defective upon delivery.
  4. Delivery Delay
    The Order exceeds the delivery timeline stated in Our Shipping Policy.

All requests remain subject to verification and approval by the Company.

3. Evidence Required

To allow Us to properly assess a return or refund request, You are required to provide the following evidence where applicable:

  • A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and Goods received;
  • A clear video showing the first use of the Goods, where applicable;
  • Clear photographs of the Goods and packaging;
  • Order number and relevant Order details; and
  • Any other supporting documents or information reasonably requested by the Company.

The evidence provided must be clear enough for Us to verify the condition of the Goods and the circumstances of the claim.

4. 24-Hour Claim Period

All return, refund, or exchange requests must be submitted to the Company within 24 hours of receiving the Goods.

Requests must be sent to:

Email: yp.udang.blue@outlook.com

Any request submitted after the 24-hour period will not be accepted.

Requests submitted without the required evidence stated in this Policy may also be rejected.

5. Review and Approval

After receiving Your request and supporting evidence, the Company will review the claim and determine whether the request qualifies under this Policy.

The Company may request additional information, photographs, videos, or other evidence before making a decision.

If the claim is approved, the Company may, depending on the circumstances, provide:

  • A replacement or exchange;
  • A full or partial refund; or
  • Another appropriate resolution.

The final resolution will depend on the nature and circumstances of the claim.

6. Refunds

Where a refund is approved, the refund will normally be processed using the original payment method where reasonably possible.

The time required for the refund to appear in Your account may depend on the payment provider or financial institution.

The Company is not responsible for delays caused by third-party payment providers or financial institutions.

7. Non-Eligible Claims

A return, refund, or exchange will generally not be accepted where:

  • The request is submitted more than 24 hours after delivery;
  • Required evidence is not provided;
  • The Goods have been consumed, altered, mishandled, or improperly stored;
  • The issue was caused after delivery by improper handling or storage;
  • The Goods were damaged due to circumstances caused by You; or
  • The claim does not fall within the eligible circumstances stated in this Policy.

8. Perishable Goods

For fresh, chilled, frozen, and other perishable Goods, You are responsible for storing the Goods appropriately immediately after delivery.

The Company may reject a claim where the condition of the Goods has deteriorated due to improper storage or handling after delivery.

9. Changes to This Policy

The Company reserves the right to update or amend this Return, Refund and Exchange Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

10. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of Malaysia.

Nothing in this Policy is intended to exclude any rights or protections that cannot legally be excluded under applicable Malaysian law.

11. Contact Us

YP UDANG BLUE SDN. BHD.
Company Registration No.: 202601005861 (1667959-U)

Address: 30 Lot 730B, Batu 1, Jalan Ayer Hitam, 83700 Yong Peng, Johor, Malaysia

Email: yp.udang.blue@outlook.com
Phone: 011-5874 1096
Business Hours: 9:00 AM – 6:00 PM
Website: udangblueyp.com